Technology departments are becoming more customer service focused and largely technical support hiring decisions represent this trend. The customer is the end user and end users range from administrative staff to the CEO. In most businesses, all employees are end users at least in some area of their job whether it is using email or an on-line payroll system. Demand is growing for those skilled in supporting and training internal and external customers, including help desk analysts and managers, systems administrators and technical trainers.
Technical support professionals can:
Support hardware and software
Provide end user support at the desktop or help desk level by answering questions or resolving issues pertaining to equipment and software applications.
New equipment or software installation, training, upgrades, or virus management.
Types of job placements
Most common roles would include: Help Desk, Desktop Support, System Administrators, Trainers