We all acknowledge the fact that IT in general has made employees significantly more productive. But, when it comes to ensuring that the IT team is as productive as the tools and systems they manage, things can get a little fuzzy. Lately, almost every CIO to whom I have spoken has been focused on promoting the business value of the IT department, and pushing for improvements via IT productivity. Yet, few have a solid game plan for how to ensure their team is working at its peak. There is a critical difference between a team that is busy, and a team that is productive.